Shipping Questions

Every order is sent from our little studio in Seattle, Washington.

We proudly ship worldwide!

I fulfill all orders in 5-7 business days (unless otherwise noted). Once shipped, within the US, shipping takes on average 3-7 business days.

Please allow 2-3 weeks for sets, as they are made to order.

Yes, I will always do restocks of our skin tone collections. Our Moon Cycle Candles are only available for the month they launch. Please check our Instagram for updates.

Return and Exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@soulecandles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request a return.

To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at hello@soulecandles.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Care and materials

We use a Soy Wax pillar blend.

Soule Candles are mainly used as decor, and they look especially good in bathrooms or on a bedside table. Be sure to place a fire-proof surface below if you plan to burn the candle. I recommend a ceramic or glass dish!

Because we use a Soy Wax, a phenomenon called "frosting" may occur. It is just as it sounds, your candle may start to get a layer of what looks like frost. This is totally natural, and you may be able to decrease it. With warm hands or a soft cloth, gently rub the area you wish to decrease the visible frosting. Darker colors are more prone to frosting.

Here are a few ways you can extend the life of your candle:

Store in a cool, dry place and avoid direct sunlight. Make sure to keep your candle company when it is burning! Do not leave unattended.

Before each burn, trim the wick to about ¼ inch to prevent tunneling your candle.

Didn't find what you were looking for? Feel free to contact us at any time!